Return & Exchange Policies

At TWC and Hairdo, we want exchanges to be simple and as easy as possible. Please read the below information carefully, as we have recently updated these policies.

Changes to Orders & Cancellation of Orders

Orders cannot be changed or cancelled once the order has been submitted.


We always accept your return or exchange of eligible products. Items marked "Final Sale" are not eligible for return. All items returned must be in its original condition in its' original packaging with a copy of original invoice enclosed. Items must be returned within allowed timeframe. Items cannot be worn, chemically treated, cut, washed, or altered in any way, including the removal of tags and labels. If exposed to odors, such as cigarette smoke or perfume, items will not be accepted. Please allow 1-2 billing cycles for your return to be processed. You may return any eligible product postmarked within 60 days of the ship date on the invoice. Items received that are not in eligible condition will be returned at your cost, without refund or exchange applied.

Exchange and Return Policy per Item

TWC Exclusive Brands (Fashion Club, Statements, TWC Timeless) Exchange Return
Days Allowed 60 60
Restock Fee Product Returned 0-30 Days After Purchase $0 $0
Restock Fee Product Returned 31-60 Days After Purchase $15 Flat $15 Flat
Return Shipping Fees Paid By Customer Paid By Customer
Premium Brands (Raquel Welch, Hairdo, Toni Brattin, HIM, KIDZ, Gabor, Estetica) Exchange Return
Days Allowed 60 60
Restock Fee 20% of Sell Price 20% of Sell Price
Restock Applied
Applies to All Returns
Applies to All Returns
Return Shipping Fees Paid By Customer Paid By Customer
Exchange Order Shipping Method Standard Ground Shipping, Paid By Customer N/A

Exchange Procedures

At TWC and Hairdo, it is not necessary to call ahead before shipping your items back for exchange or return. Simply follow these steps:

    1. Fill out the Exchange Request Form included with your shipment
      1. Any additional money due should be included with your exchange request payable to “The Wig Company” by check or money order. You may also request we charge the credit card on file. Any balance remaining after your exchange order is processed will be refunded by the original method of payment.
    2. Using the original shipping box, place your eligible product with the original invoice receipt inside and seal securely with tape.
    3. If using the included E-Z Label™, affix the label to the top of your shipping box. Cover or remove the original shipping label.
      1. Leave the package in your mailbox for pick up or drop it off at your local U.S. Post Office Branch
      2. If you paid with a credit card, that card will be charged a postal fee of $12.95 plus tax upon receipt of your return
      3. If you paid with a check or money order, please enclose payment of $12.95 plus tax with your returned item.
    4. PayPal orders please include additional payment information, credit card or check, to process exchange orders. Exchange 'Standard Shipping & Processing' charges and amounts due on uneven exchanges will be charged to the additional payment method provided.

Ship To:
The Wig Company®
14865 W. 105th St.
Lenexa, KS 66215

Note: It is your responsibility to properly identify your returned parcel with your name and current address. Unmarked and unclaimed returned product will be discarded after 30 days.