Frequently Asked Questions

To ensure a wig is good quality, consider the brand and customer reviews. A brand’s longevity and collection of products can be a good indicator on quality. Good quality wigs come in all shapes, sizes, colors, and even prices. Added features like lace and monofilament are upgrades to a wig that add more hand finished details. 

All features listed use a technique where the hair is hand-knotted on sheer materials to give the look of your own hair growth at the scalp. Lace Front is located at the front hairline and allows you to style the hair back and off the face. Monofilament is located at the top of the wig and can either be located at the part, crown or entire top. A fully hand-tied wig has a monofilament top and hand-tied sides and back areas. These wigs have styling versatility and have less seams inside making them feel more comfortable.

Buying a wig that has a hand-tied feature is the easiest way to make sure it will look natural, but most wigs can look natural with or without added cap features. The key to making a wig look natural is selecting a style and color that is close to your own or complementary. Styling and cutting or thinning your wig to customize it for your face shape will help it feel more you and look natural.

Human hair wigs will typically look great out of the box. You can tell the quality of the hair after the first wash. Suppliers coat the hair with silicone or conditioners to make it look silky and smooth but once that washes out, the true condition of the hair can be seen. Human hair varies each wig and by brand so purchase from a reputable company. Raquel Welch Couture wigs are made with 100% certified Remy Human Hair that has been tested by a third party to confirm its authenticity. Do not always trust the words “remy” or “remi” when shopping for a wig.

All our brands have high-quality wigs in all price ranges. Our premium brands tend to use higher quality materials and designs making them the highest quality.

To determine your cap size, take a soft tape measurer and place it along your hairline. Once you have your circumference measurement you can choose a cap size that closely matches. Ultra Petite is ideal for circumferences measuring approximately 19”-20”. Petite is ideal for measurements close to 21”. Average works best on measurements in the range of 21.5”-22.5”. If you measure 23” or higher, we recommend a large or plus cap size. Wigs are adjustable up to a ½” with the adjustable straps at the neckline so choose a size closest to your measurement and loosen or tighten as needed.

Synthetic is a fiber that mimics the look and feel of human hair. Synthetic is either acrylic and sensitive to heat or polyester and heat-friendly. Heat￾friendly synthetic can be styled using heat that does not exceed 350 degrees Fahrenheit. Synthetic hair comes styled and ready to wear. Human hair is typically Indian, Chinese, European, or a blend of two or more. Human hair is available in fewer colors and does not come styled. Human hair is the most versatile and can be colored by a professional if needed. When coloring human hair, we recommend only depositing color.

When selecting a color that will suit your skin tone, think about the natural tones in your skin and your natural hair color. Look at the veins on the inside of your wrist, if they are blue or purple you have cool undertones and can wear colors that are ash, cool, or neutral. If they are green, you have olive and warner tones can wear colors that are gold, warm, or neutral. Choose a color you feel good in. If you feel good, you’ll look good.

Wig density refers to the thickness and fullness of a wig. A wig can be lightweight but have a heavy density or full appearance. If you want to avoid a wig that is too heavy or full, choose one that is hand-tied or monofilament on top. More layers or curls can create more density. If you receive a wig that you love but is a little full for you, have a professional thin it out or remove some of the fiber to create a softer, more natural look.

Purchasing the right size wig is key in making sure you wig stays in place. Wigs are made with adjustable straps and these really help keep the wig secure. If you want added security you can use The Hair Grip or sew in clips in the interior to allow the wig to be clipped onto your bio hair.

Wearing a wig every day is completely safe. If you choose to add tapes or adhesives to your skin and wig, proper care is recommended. If you feel sensitivity or discomfort, avoid adding tape or adhesive and allow your scalp to breathe.

Although we do not offer custom wigs, wigs can be cut, tailored, and/or customized by a professional in your area to meet your unique specifications.

Sharp shears are ideal when cutting or thinning out a wig. Always consult with a licensed professional when cutting or trimming a wig. Styling products that are formulated for wigs are recommended when it comes to styling.

With regular synthetic wigs use a wig steamer and a round brush to smooth. With heat-friendly synthetic, use a boar bristle brush and blow dry in thin sections. For extreme damage smooth heat-friendly synthetic hair with a flat iron once dry.

Yes, you can use regular hair conditioner on your human hair wig. We recommend using a formula for color-treated hair and avoiding the root and base.

Minor damage and shedding can be repaired by gently washing and combing through your wig.

The foundation or prep work you do before you put on the wig is important for a proper application that looks and feels the best. If you have your own bio hair, we recommend wrapping and pinning it first. Use a nylon wig cap to keep it tight and flat. If you don’t have bio hair, using a wig cap or liner is an option but might help with any scalp sensitivity. Wigs have ear tabs that will help guide you with placement. Make sure they are even and flat. The hairline looks best slightly behind your natural hairline or 4 fingers above the brow bone.

Wigs are made with adjustable straps and these really help keep the wig secure. If you want added security you can use The Hair Grip or sew in clips in the interior to allow the wig to be clipped onto your bio hair.

Not a lot of preparation is needed for your own hair before putting a wig on. Whether your bio hair is clean or not, simply wrap and pin or clip it up. Keep the bulk of your hair at the back and below the crown area to avoid it adding height to the top of your wig.

Using The Hair Grip is an easy, quick, and effective way to secure your wig. You can also sew in combs or extension clips to the inside of the wig and secure your own bio hair.

Prepping with leave-in conditioner and keeping a detangling comb with you all day will help treat and prevent tangles. If you’ll be wearing your longer hair wigs and hairpieces on a windy day or day you will be active, putting in a low pony or braid will prevent tangles.

If your wig is too loose and shifting occurs, this can cause itching and make it feel uncomfortable. To avoid this, adjust the straps at the neckline to make it feel secure. If you are new to wearing wigs, itching may occur from not being used to the fibers and wig materials. This typically wears off over time and the more you wear your wig, the more comfortable it will feel.

Heat-friendly synthetic fiber can be styled using heat tools below 350 degrees. When curling heat-friendly synthetic hair, we recommend allowing the curl to cool down before releasing it to set the curl in place. When heat-friendly synthetic hair is styled with heat, it keeps its shape even after washing. Human hair can benefit from allowing the curl to cool to set but it is not required. Human hair can be styled like your own bio hair.

A natural hairline can be achieved with a lace front wig or pulling out some of your own hair along the hairline. If you plan on wearing the wig off the face, pulling some of your own hair out or choosing something lace front will give you the best result.

All wigs can be cut, trimmed, or thinned out to customize for your individual needs. When it comes to coloring, synthetic wigs can be temporarily colored using eye shadow or hair color sprays but cannot be chemically dyed or treated. With human hair, we recommend only depositing color and not lifting. Always consult with a professional when it comes to cutting or coloring your wig.

You cannot use heat on regular synthetic wigs. Heat-friendly synthetic can be styled using heat that does not exceed 350 degrees Fahrenheit. If smoothing or reshaping is needed on a regular synthetic wig, use a wig steamer and plastic rollers, or a round brush.

You can add volume to a flat wig by teasing the roots, hanging upside down when not in use, or using hair spray to set. When you take your wig out of the box, shake it and brush through any zigzag parting to awaken the fiber and activate any built-in volume.

Washing your wig is easy. Fill your sink with water and add a capful of shampoo. Mix and soak a synthetic wig for 5 min or hold and dip a human hair wig to cleanse. Do not soak human hair as it can create matting and tangles. Avoid putting leave-in conditioner or regular conditioner to the root or base of the wig. Allow hair to hair dry or use a blow dryer on human hair.

Synthetic wigs typically last 3-6 months and human hair lasts anywhere from 6 months to a year. After continuous wear, wig hair and fibers begin to look dull and damaged and replacing with a new one is recommended. Depending on wear and care, your wigs can last much longer or even less.

Using a folding wig stand or turning inside out and placing it in the original wig box is the best way to store and maintain your wig. There are other head forms made of canvas or Styrofoam that are also great for storing wigs that are styled and you do not want to disrupt.

Although possible, we do not recommend sleeping or swimming with your wig on. Sleeping with a wig can create matting, frizz, and tangles. Chlorine and other properties in pools can damage your wig causing color changes, dryness, and matting. We recommend using a backup wig you don’t mind damaging or a sleep or swim cap.

We recommend washing your wig every 6-8 wears or once every other week if you wear it daily. If your wig looks and feels stiff and dull, it might be time to wash it.

Using products formulated for wigs will give you the best results. Synthetic safe products are available on our web site. Human hair can be cared for using regular products formulated for color-treated hair.

Using a folding wig stand or turning inside out and placing it in the original wig box is the best way to store and maintain your wig. There are other head forms made of canvas or Styrofoam that are also great for storing wigs that are styled and you do not want to disrupt.

Synthetic hair cannot be dyed, bleached, or chemically treated. We do not recommend lifting or bleaching human hair given the processing it goes through during production. Always consult with a licensed professional when chemically treating human hair.

If you are new to wearing wigs, itching may occur from not being used to the fibers and wig materials. This typically wears off over time and the more you wear your wig, the more comfortable it will feel. If your wig is too loose and shifting occurs, this can cause itching and make it feel uncomfortable. To avoid this, adjust the straps at the neckline to make it feel secure.

Shedding is normal with wigs. Remember most hairs are sewn or knotted onto the base and losing strands will happen. If you have excessive shedding remember to avoid any conditioners or oils close to the root or base. You can also switch to a softer brush or use a hairbrush designed for use on wet hair. To avoid tangling, add some leave-in conditioner to the ends and keep a small comb handy to detangle and manage throughout the day.

Dry shampoo is a great product to use to reduce shine. Any brand and type work on synthetic hair. For excessive shine, try using a regular shampoo for the first wash and then switch to synthetic safe shampoo. Use dry shampoo when needed. Synthetic wigs do lose shine with continued use so if the shine is minimal, simply keep wearing. There are shine and luster sprays available if you’d like to add shine back to the hair.

Although you can wear a wig in the pool or shower, it is not recommended. Chlorine and other properties in pools can damage your wig causing color changes, dryness, and matting. When you need to wash your wig, it’s best to remove and wash it in a sink or basin. This will allow you to gently wash the cap and condition the hair. Wigs can be worn while exercising but we recommend having a backup wig that you can use for activities that will add more wear to them.

Human hair wigs will react like our own hair does in different temperatures and weather conditions. Given the blend of Chinese, Indian, and European, wigs tend to frizz or fall flat in humid temperatures. Synthetic hair keeps its look and shape in any weather.

All wigs are suitable for someone experiencing medical-related hair loss. If you have a sensitive scalp, try using a liner or cap. Hand-tied wigs and wigs with a lace front or monofilament top will look the most natural. If you have specific allergies or sensitivity, consult with your physician before purchasing your wig.

No, once your order has been placed, you cannot change or cancel your order. Please contact our customer service team at 1 (800) 245-6288 if you have any questions about your order.

These items include open-box colors with our full quality assurance. All items are backed by The Wig Company Guarantee, offering stylish wigs at unbeatable prices. Color Outlet products are returnable.

These items are products or colors that we have recently discontinued. No returns or exchanges are accepted on discontinued items. Final Sale items can be up to 90% off the original retail price. All sales are final on closeout items: no returns or exchanges are accepted. This is noted on the product pages.

Color Outlet – These items include open-box colors with our full quality assurance. All items are backed by The Wig Company Guarantee, offering stylish wigs at unbeatable prices. Color Outlet products are returnable.

Warehouse / Final Sale - These items are products or colors that we have recently discontinued. No returns or exchanges are accepted on discontinued items. Final Sale items can be up to 90% off the original retail price. All sales are final on closeout items: no returns or exchanges are accepted. This is noted on the product pages.

Sale – TWC is proud to offer retail markdowns site-wide. All items are on sale. Regular-priced items that are on sale are fully backed with The Wig Company Guarantee and returnable.