Shipping Information

Changes to Orders & Cancellation of Orders

Orders cannot be changed or cancelled once the order has been submitted.

Shipping Note

The holidays are here! We will do our very best to ship your orders on time, but due to holiday shipping delays and office holiday closures, your packages may arrive later than expected. If you have any questions or concerns, please reach out to our Customer Service Team at 1 (800) 245-6288. Our offices will be closed on Thanksgiving, Christmas Day, and New Year’s Day. Thank you for your understanding. Happy Holidays! 

Free Shipping

We offer FREE Standard Ground Shipping in the Continental United States (excluding Alaska and Hawaii) for orders of $125 or more. There are several other options available to ensure your product gets to you on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Order processing is same day to 3 business days before shipping out depending on order time (ET) and day of the week.

Flat-Fee Shipping Rates

The Wig Company and Hairdo offers 5 shipping rate options which are calculated by Location:

Shipping and Handling Zone 2: Colorado, Iowa, Kansas, Missouri, Nebraska, Oklahoma

Free Shipping
(2-3 Business Days)
Standard Shipping
(1-3 Business Days)
FedEx 2 Day
(2 Business Days
Mon-Thur)
FedEx Overnight
(1 Business Day
Mon-Thur)
Free for orders of $125 or more $10.50 $16.99 $22.25

Shipping and Handling Zone 3: Arkansas, Indiana, Kentucky, Michigan, Minnesota, Mississippi, North Dakota, South Dakota, Wisconsin

Free Shipping
(3-4 Business Days)
Standard Shipping
(2-3 Business Days)
FedEx 2 Day
(2 Business Days
Mon-Thur)
FedEx Overnight
(1 Business Day
Mon-Thur)
Free for orders of $125 or more $17.50 $21.99 $25.25

Shipping and Handling Zone 4: Alabama, Georgia, Illinois, Louisiana, Montana, North Carolina, New Mexico, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wyoming

Free Shipping
(3-5 Business Days)
Standard Shipping
(3-4 Business Days)
FedEx 2 Day
(2 Business Days
Mon-Thur)
FedEx Overnight
(1 Business Day
Mon-Thur)
Free for orders of $125 or more $13.50 $21.99 $28.25

Shipping and Handling Zone 5: Arizona, Connecticut, Delaware, Florida, Idaho, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Rhode Island, Vermont, Washington, D.C.

Free Shipping
(3-5 Business Days)
Standard Shipping
(3-4 Business Days)
FedEx 2 Day
(2 Business Days
Mon-Thur)
FedEx Overnight
(1 Business Day
Mon-Thur)
Free for orders of $125 or more $10.50 $20.99 $29.99

Shipping and Handling Zone 6: California, Nevada, Oregon, Washington

Free Shipping
(5-6 Business Days)
Standard Shipping
(4-5 Business Days)
FedEx 2 Day
(2 Business Days
Mon-Thur)
FedEx Overnight
(1 Business Day
Mon-Thur)
Free for orders of $125 or more $13.50 $22.99 $34.99

Shipping and Handling Zone 7: Alaska, Hawaii

Standard Shipping
(10 - 30 Business Days)
FedEx Overnight
(2 Business Days
Mon-Thur)
$12.55 $20.88

Shipping and Handling Zone 8: Canada

USPS 1st Class International Delivery (11-20 Days)
(11-20 Business Days)
$25.50

*NOTE: All OVERNIGHT orders for "in stock" merchandise must be placed by 1:00pm Monday - Friday ET.
* Overnight orders must include a street address. We cannot ship OVERNIGHT to P.O. Boxes.
* Please call 1-800-456-1788 for exact information.

Sales Tax
Sales tax applies in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming - and Washington DC.

International Shipping Destinations

Canada (CA)

Same Day Shipping

Your order is processed instantly when you place your order. Your "in-stock" order placed before 2:00pm ET Monday through Friday will be shipped to you the very SAME day. Your item(s) will be shipped via United States Postal Service 1st Class International Delivery.

Please Note: Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as these orders must be verified. Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

At The Wig Company, the safety of our employees and customers remains our highest priority. We continue to strictly adhere to government guidelines regarding COVID-19 safety procedures. You can shop confidently with The Wig Company, knowing that your health is vitally important to us. If an item is in stock and you order by 2:00pm ET Mon thru Fri, we guarantee your items will ship the same day!

Tracking Your Order

Please call our Toll-Free number 1-800-568-3499 or email us at: custserv@twcwigs.com

Shipping Delays

We do NOT take any responsibility for late shipments.
If you need additional information, please let us know!

The Wig Company is experiencing some delays with deliveries. This is due to the general slowdown in postal services as a result of increased postal demand as well as government restrictions and controls in place to reduce the spread of COVID-19. If you have any questions about an order that you've placed, please call us, and we'll be happy to assist you.