Important Information
QUICK LINKS |
|
|
Your Security Payment Options Online Orders Phone Orders Mail Orders |
Customer Service Inquiries Return/Exchange Policy E-Z Label Return Service Out of Stock Items |
Your security is important to us.
The Wig Company uses the strongest SSL security technology available. Our web servers and entire infrastructure is monitored 24/7 to prevent data interception.
Payment Options
The Wig Company accepts these credit cards: American Express, Visa, MasterCard, Discover.
All Credit Card charges will appear as HairUWear.
In addition we accept Cashier’s Checks and Money Orders.
Online payments can be made using the above mentioned credit cards.
Canadian orders must be paid in US funds.
Online Orders
We use a secure server for your privacy, security, and peace of mind. Online payment using the above mentioned credit cards can be made in the following way:
- When you have finished shopping and are ready to check out, you will be taken to a secure page and section of our e-commerce site.
-
You will be asked to fill out information:
- Your Name
- Your billing address
- Your telephone number (to reach you quickly)
- Your email (for order confirmation)
- Your credit card type, number and expiration date
Changes to Orders & Cancellation of Orders
Orders cannot be changed or cancelled once the order has been submitted.
Phone Orders
TOLL FREE 1-800 245-6288 US Only
Monday-Friday 8:30 AM to 8:00 PM ET
AMERICAN EXPRESS * VISA * MASTERCARD * DISCOVER CARD
Phone +1 (412) 221-4790 Outside US
Monday-Friday 8:30 AM to 8:00 PM ET
AMERICAN EXPRESS * VISA * MASTERCARD * DISCOVER CARD
Customer Service Inquires
EMAIL: custserv@twcwigs.com
TOLL FREE 1-800-245-6288 US Only
Monday-Friday 8:30 AM to 8:00 PM ET
OUTSIDE US +1 (412) 221-4790
Monday-Friday 8:30 AM to 8:00 PM ET
Mail Order
Please make out your Cashier’s Check or Money Order to: TWC.
If you have a current The Wig Company printed catalog, use the order form inside.
If you need another paper order form, please contact our Customer Service Department.
Send your cashier’s check or money order to:
TWC
14865 W. 105th St.
Lenexa, KS 66215
We will ship your item(s) after we have received your cashier’s check or money order, or you can complete the credit card section and send via 1st class mail or fax to (913) 492-4463.
Return and Exchange Policy
At The Wig Company® we want returns and exchanges to be simple and as easy as possible. Please read the below information carefully, as we have recently updated these policies.
We always accept your return or exchange of eligible products. Eligible products must be returned in their original factory condition, in original packaging with all original labels and tags still attached, odor free, unworn, not cut or washed, and with a copy of original invoice enclosed.
Exchange Procedures
At The Wig Company® it is not necessary to call ahead before shipping your items back for exchange or return. Simply follow these steps:
-
Fill out the Exchange Request Form included with your shipment
- Any additional money due should be included with your exchange request payable to “The Wig Company” by check or money order. You may also request we charge the credit card on file. Any balance remaining after your exchange order is processed will be refunded by the original method of payment.
- Using the original shipping box, place your eligible product with the original invoice receipt inside and seal securely with tape.
Eligibility
We always accept your return or exchange of eligible products. Items marked "Final Sale" are not eligible for return. All items returned must be in its original condition in its' original packaging with a copy of original invoice enclosed. Items must be returned within allowed timeframe. Items cannot be worn, chemically treated, cut, washed, or altered in any way, including the removal of tags and labels. If exposed to odors, such as cigarette smoke or perfume, items will not be accepted. Please allow 1-2 billing cycles for your return to be processed. You may return any eligible product postmarked within 60 days of the ship date on the invoice. Items received that are not in eligible condition will be returned at your cost, without refund or exchange applied.
Exchange and Return Policy per Item
| TWC Exclusive Brands (Fashion Club, Statements, TWC Timeless) | Exchange | Return |
|---|---|---|
| Days Allowed | 60 | 60 |
| Restock Fee Product Returned 0-30 Days After Purchase | $0 | $0 |
| Restock Fee Product Returned 31-60 Days After Purchase | $15 Flat | $15 Flat |
| Return Shipping Fees | Paid By Customer | Paid By Customer |
| Premium Brands (Raquel Welch, Hairdo, Toni Brattin, HIM, KIDZ, Gabor, Estetica) | Exchange | Return |
| Days Allowed | 60 | 60 |
| Restock Fee | 20% of Sell Price | 20% of Sell Price |
| Restock Applied | Applies to All Returns | Applies to All Returns |
| Return Shipping Fees | Paid By Customer | Paid By Customer |
| Exchange Order Shipping Method | Standard Ground Shipping, Paid By Customer | N/A |
Exchange Procedures
At The Wig Company® it is not necessary to call ahead before shipping your items back for exchange or return. Simply follow these steps:
-
Fill out the Exchange Request Form included with your shipment
- Any additional money due should be included with your exchange request payable to “The Wig Company” by check or money order. You may also request we charge the credit card on file. Any balance remaining after your exchange order is processed will be refunded by the original method of payment.
- Using the original shipping box: place your eligible product with the original invoice receipt inside and seal securely with tape.
-
Using the included E-Z Label™: affix the label to the top of your shipping box. Cover or remove the original shipping label.
- Leave the package in your mailbox for pick up or drop it off at your local U.S. Post Office Branch
- If you paid with a credit card, that card will be charged a postal fee of $12.95 upon receipt of your return
- If you paid with a check or money order, please enclose payment of $12.95 with your returned item.
Ship To:
TWC
14865 W. 105th St.
Lenexa, KS 66215
Note: It is your responsibility to properly identify your returned parcel with your name and current address. Unmarked and unclaimed returned product will be discarded after 30 days.
E-Z Label Return Service
For your convenience we enclose a pre-addressed E-Z Label™ in every parcel. No payment is necessary when you mail your package using the pre-addressed E-Z Label™; you will be charged a return fee upon receipt of your return.
Only returns from within the United States can use the pre-addressed E-Z Label™ return label. If you are returning from outside the United States, or if you choose not to use the E-Z Label™ service, please send your package via a prepaid, insured, traceable method to the address below. Use the pre-addressed, perforated label on front side of the invoice included in your original package received from The Wig Company®.
If you do not use this service, you will not incur the return shipping fee.
Ship To:
TWC
14865 W. 105th St.
Lenexa, KS 66215
Note: It is your responsibility to properly identify your returned parcel with your name and current address. The contents of parcels lacking proper identification or a copy of the original invoice will be donated 30 days after receipt.
E-Z Label™ Pricing
For all exchanges or returns on wigs, the return shipping fee will be a flat rate of $12.95. For all other wig accessories please see our Shipping Rates to calculate the return shipping fee that will be incurred.
Out of Stock Items
If an item is temporarily "out of stock", BACKORDERED will appear under "Shipping Status" on your invoice. Your account will not be charged until your item has shipped.
If you do not wish to wait, you may cancel the item or order a new selection by calling 1-800-568-3499.