Important Information

Your Security
Payment Options
Online Orders
Phone Orders
Fax Orders
Mail Orders
Customer Service Inquiries
Return/Exchange Policy
E-Z Label Return Service
Out of Stock Items
Shipping Information
International Destinations
Flat Fee Shipping - USA
Same Day Shipping
Tracking Your Order
Shipping Delays
Fraud and Theft
Privacy Policy
Terms of Use

Your security is important to us.

The Wig Company uses the strongest SSL security technology available. Our web servers and entire infrastructure is monitored 24/7 to prevent data interception.

Payment Options

The Wig Company accepts these credit cards: American Express, Visa, MasterCard, Discover, Diners Club.

All Credit Card charges will appear as TWC.

In addition we accept Cashier’s Checks and Money Orders.

Canadian and international orders must be paid in US funds.

Online Orders

We use a secure server for your privacy, security, and peace of mind. Online payment using the above mentioned credit cards could be made in the following way:

  1. When you have finished shopping and are ready to check out, you will be taken to a secure page and section of our e-commerce site.
  2. You will be asked to fill out information:
    • Your name
    • Your billing address
    • Your telephone number (to reach you quickly)
    • Your email (for order confirmation)
    • Your credit card type, number and expiration date

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Phone Orders

TOLL FREE 1 800 245-6288 US Only
24 hours a day, 7 days a week
AMERICAN EXPRESS * VISA * MASTERCARD * DISCOVER CARD * DINERS CLUB

Phone 1 (412) 221-4790 Outside US
Monday-Friday 8AM to 9PM EST | Saturday 9AM to 5PM EST
AMERICAN EXPRESS * VISA * MASTERCARD * DISCOVER CARD * DINERS CLUB

Customer Service Inquiries

EMAIL: custserv@twcwigs.com

TOLL FREE 1 800 245-6288 US Only
Monday-Friday 8AM to 9PM EST | Saturday 9AM to 5PM EST

OUTSIDE US 1 (412) 221-4790
Monday-Friday 8AM to 9PM EST | Saturday 9AM to 5PM EST



Fax Orders

1-412-257-8181
You can fax your order form to us and we will process it as fast as an online order or a phone order.


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Mail Order

Please make out your Cashier’s Check or Money Order to:   TWC.

If you have a current The Wig Company printed catalog, use the order form inside.

Send your cashier’s check or money order to: TWC
PO Box 12950
Pittsburgh, Pa 15241

We will ship your item(s) after we have received your cashier’s check or money order, or you can complete the credit card section and send via 1st class mail or fax to (412)257-8181.

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Return and Exchange Policy


At The Wig Company® we want returns and exchanges to be simple and as easy as possible. Please read the below information carefully, as we have recently updated these policies.

We always accept your return or exchange of eligible products. Eligible products must be returned in their original factory condition, in original packaging with all original labels and tags still attached, odor free, unworn, not cut or washed, and with a copy of original invoice enclosed.

Exclusive Brands from the The Wig Company®

Our expansive array of well-priced TWC® Exclusive Brands includes Fashion Club Designs, Basics, Perfect Image, Designer Direct, Statement Styles, Soft Stretch and Hair Icing.

All fees for your first return or exchange will be waived for TWC® Exclusive Brands.

Exchange Policy

If you are dissatisfied with one of our products and would like to exchange it, you may send any eligible product back to us with an exchange request within 60* days of the original ship date.

Your first exchange product will be shipped to you at no cost to you, additional exchanges beyond that will be subject to shipment at your cost.

Return Policy

If you are dissatisfied with one of our products you can return an eligible product to us for a refund, minus shipping and processing fees, within 60* days of the original ship date of the order. All refunds will be processed by the original method of payment.

Returns received between days 31 and 60* of the return period are subject to a $15 restocking fee (per item) plus shipping and processing fees.

*Items marked STOCK REDUCTION must be exchanged or returned within 14 days of the original ship date.

Premium Brands from The Wig Company®

Premium Brands are brands such as Raquel Welch, Estetica, and Gabor®. Due to the nature of these brands different processes and fees apply to Premium Brands.

Restocking fees for your first return or exchange will be waived for Premium Brands.

Exchange Policy

If you are dissatisfied with a Premium Brand product and would like to exchange it, you may send any eligible product back to us with an exchange request within 14 days of the original ship date.

All Premium Brand exchanges are subject to a 20% restocking fee. Your first exchange product will be shipped to you at no cost to you, additional exchanges beyond that will be subject to shipment at your cost.

Return Policy

If you are dissatisfied with a Premium Brand product you can return an eligible product to us for a refund within 14 days of the original ship date of the order. All refunds will be processed by the original method of payment. All Premium Brand returns are subject to a 20% restocking fee.

Eligible Products

Eligible products must be returned in their original factory condition, in original packaging with all original labels and tags still attached, odor free, unworn, not cut or washed, and with a copy of original invoice enclosed.

Products must also be postmarked within their return or exchange time window. The window for return or exchange begins on the original ship date.

Exclusions

Items marked FINAL SALE or OPEN BOX do not qualify for return or exchange.

Items received that are not in eligible condition will be discarded without any refund or exchange applied.
Items in eligible condition but returned outside of the return and exchange time window will be donated to charity, without any refund or exchange applied.

Maximum Days allowed for Return or Exchange
TWC® Exclusive Brands 60 days
Premium Brands 14 days
Items marked STOCK REDUCTION 14 days

Exchange and Return Procedures

At The Wig Company® it is not necessary to call ahead before shipping your items for exchange or return.

  1. Exchanges only: Fill out the exchange request form included on your pack slip.
    • Any additional money due should be remitted with your exchange request payable to The Wig Company® by check, money order, or credit card. Any balance remaining after your exchange order is processed will be refunded by the original method of payment.
  2. Place the eligible product(s) being returned into its original, undamaged packaging and pack the item(s) for return or exchange into a box for shipment along with: a copy of your original invoice and the exchange request form (if applicable).
  3. Seal the box and attach the return shipping label to the outside.
    • To save time and money use The Wig Company’s E-Z Label pre-addressed return label from any domestic shipping address.
    • If you choose not to use the E-Z Label service or are returning from outside of the United States please use the pre-addressed, perforated label on the front side of the pack slip enclosed in your order.
  4. Ship the package to us and we handle the rest!
    • If you choose to use our E-Z Label service leave the package in your mail box for your U.S. Mail carrier to take - or take it to a post office branch to be delivered.
    • If you choose not to use the E-Z Label service or are returning from outside of the United States take your package to a mailing facility and pay for shipping. We recommend that you insure and track packages sent without the E-Z Label service for your added security.

Ship To:
TWC®
1387 McLaughlin Run Road
Pittsburgh, PA 15241

Note: It is your responsibility to properly identify your returned parcel with your name and current address. The contents of parcels lacking proper identification or a copy of the original invoice will be donated 30 days after receipt.

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E-Z Label Return Service

For your convenience we enclose a pre-addressed E-Z Label in every parcel. No payment is necessary when you mail your package using the pre-addressed E-Z Label; you will be charged a return fee upon receipt of your return.

Only returns from within the United States can use the pre-addressed E-Z Label return label. If you are returning from outside the United States, or if you choose not to use the E-Z Label service, please send your package via a prepaid, insured, traceable method to the address below. Use the pre-addressed, perforated label on front side of the invoice included in your original package received from The Wig Company®.

If you do not use this service, you will not incur the return shipping fee.

Ship To:
TWC®
1387 McLaughlin Run Road
Pittsburgh, PA 15241

Note: It is your responsibility to properly identify your returned parcel with your name and current address. The contents of parcels lacking proper identification or a copy of the original invoice will be donated 30 days after receipt.

E-Z Label Pricing

For all exchanges or returns on wigs, the return shipping fee will be a flat rate of $9.95. For all other wig accessories please see our Shipping Rates to calculate the return shipping fee that will be incurred.

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Out of Stock Items

If an item is temporarily "out of stock", BACKORDERED will appear under "Shipping Status" on your invoice. Your account will not be charged until your item has shipped.

If you do not wish to wait, you may cancel the item or order a new selection by calling 1-800-568-3499.

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Shipping Information

Please note: If shipping address differs from billing address the company reserves the right to send orders to the billing address if the shipping address cannot be verified.

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Flat-Fee Shipping - USA

TWC offers these domestic shipping options:

Shipping and Handling

Merchandise Total Standard Shipping
(5-7 Business Days)
Rapid Delivery
(3-5 Business Days)
Fed Ex 2 Day
(Mon-Fri)
Overnight Delivery
(Mon-Fri)
Next Day Saturday Delivery
(Sat)
$14 or Less $6.99 $10.98 $19.98 $31.98 $38.99
$14.01 - $29.00 $8.99 $12.98 $21.98 $33.98 $40.99
$29.01 - $49.00 $10.99 $14.98 $23.98 $35.98 $42.99
$49.01 - $79.00 $12.99 $16.98 $25.98 $37.98 $44.99
$79.01 - $100.00 $13.99 $17.98 $26.98 $38.98 $44.99
$100.01 - $150.00 $14.99 $18.98 $27.98 $39.98 $46.99
$150.01 + $15.99 $19.98 $28.98 $40.98 $47.99

* NOTE: All OVERNIGHT orders for "in stock" merchandise must be placed by 1:00 pm Monday - Friday ET.
* Overnight orders must include a street address. We cannot ship OVERNIGHT to P.O. Boxes.
* OVERNIGHT fees for Canada and Puerto Rico are higher. Call 1 800 456-1788 for exact information.
† Guaranteed delivery by 5:00 pm next day.
‡ SATURDAY DELIVERY restricted to telephone orders placed by 1:00 pm Friday.

Please Note: If shipping address differs from billing address the company reserves the right to send orders to the billing address if the shipping address cannot be verified.

Sales Tax
Sales tax applies in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Alaska, Hawaii, Canada & International Shipping & Handling

Alaska, Hawaii Shipping & Handling
Standard Shipping Not Available
Over Night Add $30.00
Saturday Over Night Add $45.00

Canada Shipping & Handling
$19.99 for one(1) item
Add + $4.99 for each additional item

International Shipping & Handling
$37.50 for one(1) item
Add + $5.00 for each additional item

Canadian & International Orders
Orders shipped outside the continental U.S may be subject to tariffs, duties and/or taxes upon delivery and are the sole responsibility of the customer.

International Shipping Destinations

Argentina; Aruba; Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada (CA), Chile, China, Costa Rica, Cyprus, Denmark, Egypt, Fiji, Finland, France, Corsica, Monaco, Germany, Great Britain (UK), Greece, Guatemala, Hong Kong, Iceland, Ireland (IR), Italy, Jamaica, Japan, Korea (Republic of South), Kuwait, Luxembourg, Macao, Malawi, Mexico, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Taiwan, Thailand, Trinidad & Tobago, Turkey.

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Same Day Shipping

Your order is processed instantly when you place your order. Your "in-stock" order placed before 1:00 pm ET Monday through Friday will be shipped to you the very SAME day. Your item(s) will be either GROUND or AIR shipped depending on your chosen method of shipping.

Please Note: Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as these orders must be verified. Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Tracking Your Order

Please call our Toll-Free number 1-800-568-3499 or email us at: custserv@twcwigs.com

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Shipping Delays

We do NOT take any responsibility for late shipments.
If you need additional information, please let us know!

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Fraud and Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.


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