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Exchange Policy

Premium Brands from The Wig Company®

Premium Brands are brands such as Raquel Welch, Estetica, and Gabor®. Due to the nature of these brands different processes and fees apply to Premium Brands.

Exchange Policy

If you are dissatisfied with a Premium Brand product and would like to exchange it, you may send any eligible product product back to us with an exchange request within 14 days of the original ship date.

All Premium Brands Exchanges will be subject to a 20% restocking fee. Exception: 20% restocking fee is waived on your first exchange. Subsequent exchanges on your order will be charged the 20% restocking fee.

Your first exchange will not be charged a shipping/postage fee; however, subsequent exchanges beyond that will be charged an additional shipping/postage fee.

Return Policy

If you are dissatisfied with a Premium Brand product you can return an eligible product to us for a refund within 14 days of the original ship date of the order. All refunds will be processed by the original method of payment.

All Premium Brands Returns for refund will be subject to a 20% restocking fee.

Eligible Products

Eligible products must be returned in their original factory condition, in original packaging with all original labels and tags still attached, odor free, unworn, not cut or washed, and with a copy of original invoice enclosed.

Products must also be postmarked within their return or exchange time window. The window for return or exchange begins on the original ship date.

Exclusions

Items marked FINAL SALE or OPEN BOX do not qualify for return or exchange.

Items received that are not in eligible condition will be discarded without any refund or exchange applied.
Items in eligible condition but returned outside of the return and exchange time window will be donated to charity, without any refund or exchange applied.

Maximum Days allowed for Return or Exchange
TWC® Exclusive Brands 60 days
Premium Brands 14 days
Items marked STOCK REDUCTION 14 days